Bespoke Learning Programmes Business Critical Systems

Your Challenge:

Many organisations utilise customised or bespoke software applications to run their day-to-day operations; these could be billing systems, customer relationship management systems, document managements systems etc. Because these systems are designed and developed specifically to reflect the organisations' own business processes there is invariably little or no training courseware available off the shelf.

Training a large workforce to learn a new business application or an upgrade to an existing application is a challenging task; but vital if the organisation is going to secure return on their investment in the new system. There are different job roles to consider, varied levels of existing competence and personal learning preferences all to be accommodated against a backcloth of tight deadlines, changing priorities and the availability of people and resources.

Premier is expert at designing, delivering and managing training solutions for bespoke business application migration projects. In fact we have been extensively involved from 2005 in the delivering training for the largest application roll-out so far this century; the new National Health Service, Care Records software system

Premier's Solution:

Premier conducts an initial consultation "Diagnosis" phase to ensure that we have all the relevant information required to create the ideal bespoke course design for our client's new systems.

This phase consists of evaluating existing documentation and discussing the key requirements with client users and subject matter experts (normally the project implementation team) to establish processes and policies pertaining to the use of the system(s). These discussions enable us to extract the relevant knowledge to design relevant course content.

The progression of the project from Diagnosis and Design through Development, Delivery and finally Review provides a well structured approach that is managed in accordance with PRINCE2 project management methodologies.

In the "Development" phase we utilise powerful software simulation technologies to capture all of the routines in the client's application that will be taught across all job-roles. These simulation files can then be used to create SCORM compliant e-learning courses, online performance-based tests of software user competence, courseware user manuals for classroom based training and quick reference guides. From this single capture we develop all the training content that may be needed for delivery using the various delivery modes.

Following the development of bespoke course content and courseware for our clients, we conduct a series of pilot courses as a means for evaluation. The feedback from the pilot is analysed and alterations agreed with the project team in order to refine all future courses any required revisions. With this in place our courses are successfully delivered as required.

Following each training event each delegate is required as a minimum to complete a course evaluation form. These forms are reviewed individually for quality, then collated to provide statistical reporting on overall satisfaction, user confidence, gaps in understanding and more.. If required Premier can provide test scenarios for delegates and scores to determine user readiness, this can be very important if high-risk tasks are being carried out in the new system and/or activities that are subject to regulatory compliance.

Premier's proven approach enables us to provide well structured, high quality content-rich, bespoke training programmes that are flexible enough to accommodate and motivate the client's entire workforce, but at the same time addressing hard operational objectives.

To discuss the business challenges you may face in this area, please contact Matt O'Connell on moconnell@premierit.com or by telephoning Matt on 020 7837 2690